Frequently Asked Questions
Below, you'll find answers to some common queries about Lightup Power. If you can't find the information you're looking for, feel free to contact us for further assistance.
Payments
How can I buy electricity on Lightup Power?
What payment methods do you support?
What if my payment is unsuccessful?
The payment was successful but I didn't get my token
Tokens
How do I access my token?
Do I need to register another account to purchase tokens for other meters?
I can't find my state on the list
Meter
Which name is on my meter?
Can I change the name on my meter?
Why do I have a debt on my meter?
I can't load my token
Why did my meter reject the token?
Can I load the token I purchased on another prepaid meter?
My meter is dispensing fast.
When I loaded the token, I got a response 'used' but I still don't have power
Can I cancel my purchase and get a refund?
How long before my token expires?
When I loaded my token, I got a response 'Old'
I was debited for a failed transaction
Account
How do I create an account?
I forgot my password
How do I add multiple meters to my account?
Download The Lightup Power App for FREE!
For a more seamless experience, you can download the Lightup Power App from your preferred app store. Lightup Power is available for both Android and iOS users.
